1. Introduction

    2. These Terms of Service ("Terms") govern your use of domain registration, shared hosting, VPS hosting, dedicated server, cloud hosting, SSL, email, backup, and other related services provided by Bayo Solutions ET ("Bayo Solutions", "Bayo Solutions Cloud", "we", "us", or "our"). By purchasing, accessing, or using our services, you agree to comply with these Terms.

    If you do not agree with these Terms, you should not use or purchase Bayo Solutions Cloud services.

  2. Account Registration and Customer Information

    1. You must provide accurate, complete, and current information when creating a Bayo Solutions Cloud account.
    2. You are responsible for keeping your account information, billing information, contact information, and email address accurate and up to date.
    3. You are responsible for maintaining the confidentiality of your account username, password, API credentials, SSH keys, and other authentication information.
    4. You are responsible for all activities performed through your account unless the activity resulted from unauthorized access that was not caused by your failure to protect your account credentials.
    5. Bayo Solutions reserves the right to request additional information for account verification, fraud prevention, security, billing, or compliance purposes.

  3. Domain Registration

    1. Bayo Solutions provides domain registration and renewal services through applicable domain registrars, registries, and authorized domain service providers.
    2. By registering a domain through Bayo Solutions, you agree to comply with the policies and requirements of the applicable domain registry, registrar, ICANN where applicable, and other relevant domain authorities.
    3. You are responsible for ensuring that the domain name you register does not infringe upon the rights of any third party, including trademarks, copyrights, intellectual property rights, or other legal rights.
    4. Domain registration is subject to availability and successful processing by the applicable registrar or registry. Bayo Solutions does not guarantee that a requested domain name will be available.
    5. You are responsible for providing accurate registrant information and completing any domain verification requirements.
    6. Domain registration and renewal fees may be non-refundable once the registration or renewal has been successfully processed, subject to the policies of the applicable registrar or registry and applicable law.

  4. Domain Renewal and Expiration

    1. The customer is responsible for renewing domain names before their expiration dates.
    2. Bayo Solutions may send renewal reminders as a courtesy; however, failure to receive a reminder does not remove the customer's responsibility to renew the domain.
    3. If a domain is not renewed before expiration, the domain may be suspended, expire, enter a grace period, redemption period, or deletion process according to the applicable registry and registrar policies.
    4. Additional fees may apply for domain restoration or redemption after expiration.
    5. Bayo Solutions does not obtain ownership of a customer's domain merely because the domain has expired or the customer has failed to renew it.
    6. Once a domain is deleted and becomes available for registration, it may be registered by another party.

  5. Shared Hosting

    1. Bayo Solutions provides shared hosting services for websites, web applications, databases, email services, and other supported applications.
    2. Shared hosting resources are shared between multiple customers and must be used in a reasonable manner.
    3. You agree not to use shared hosting services for unlawful, fraudulent, abusive, or prohibited activities, including but not limited to spam, phishing, malware distribution, hacking, or unauthorized access.
    4. Excessive CPU, RAM, disk I/O, database usage, processes, email activity, bandwidth, or other resource consumption may result in account restriction, suspension, or a recommendation to upgrade the hosting plan.
    5. You are responsible for maintaining and securing your websites, CMS installations, plugins, themes, scripts, and applications unless such management is explicitly included in your service.
    6. Bayo Solutions reserves the right to suspend or terminate a shared hosting account where its use threatens the security, stability, or performance of our infrastructure or other customers.

  6. VPS Hosting

    1. Bayo Solutions provides Virtual Private Server (VPS) hosting services for customers requiring dedicated virtual resources and greater control over their hosting environment.
    2. Unless otherwise stated in a managed service agreement, the customer is responsible for managing and securing their VPS.
    3. VPS management responsibilities may include operating system updates, firewall configuration, software updates, user management, SSH/RDP security, application security, and server configuration.
    4. Customers are responsible for applications, websites, databases, software, and other content installed on their VPS.
    5. Bayo Solutions reserves the right to suspend or terminate a VPS if it is used for activities that violate these Terms or compromise the security, availability, or performance of our infrastructure.

  7. Dedicated Server Hosting

    1. Bayo Solutions may provide dedicated physical servers for customers requiring exclusive hardware resources and greater control over their hosting environment.
    2. Dedicated server resources, including CPU, RAM, storage, network capacity, IP addresses, and bandwidth, are provided according to the selected service plan or service agreement.
    3. Unless otherwise stated in a managed dedicated server agreement, the customer is responsible for operating system administration, server configuration, application management, security updates, firewall configuration, and installed software.
    4. Customers are responsible for securing all applications, services, accounts, databases, websites, APIs, and other software operating on their dedicated server.
    5. Customers must not use dedicated servers for DDoS attacks, unauthorized scanning, hacking, malware distribution, spam, phishing, fraud, or any other prohibited or unlawful activity.
    6. Bayo Solutions may suspend network access or the dedicated server where necessary to protect our infrastructure, upstream providers, other customers, or third-party networks from security threats or abuse.
    7. Hardware replacement, emergency maintenance, data center maintenance, or upstream network issues may temporarily affect dedicated server availability.
    8. Dedicated server customers remain responsible for maintaining backups of their data unless a separate managed backup service has been purchased.
    9. Where managed dedicated server services are purchased, the scope of management, monitoring, maintenance, backup, and support will be determined by the applicable service agreement or Service Level Agreement (SLA).

  8. Cloud Hosting and Infrastructure Services

    1. Bayo Solutions may provide cloud infrastructure, virtual machines, storage, networking, DNS, computing resources, and other cloud services.
    2. Cloud resources are allocated according to the selected service plan, quotation, order, or service agreement.
    3. Customers are responsible for applications, operating systems, configurations, data, credentials, and software deployed within their cloud environment unless managed services are explicitly included.
    4. Customers must not use cloud infrastructure for activities that violate applicable laws, these Terms, or the Acceptable Use Policy.
    5. Bayo Solutions may limit, suspend, or terminate cloud resources where necessary to protect infrastructure from security threats, excessive resource consumption, abuse, or unlawful activity.

  9. SSL Certificates

    1. Bayo Solutions may provide SSL/TLS certificates through third-party certificate authorities.
    2. Certificate issuance is subject to the validation and security requirements of the applicable certificate authority.
    3. Customers are responsible for providing accurate information required for certificate validation.
    4. Bayo Solutions does not guarantee certificate issuance where the applicable certificate authority rejects or fails to validate the requested certificate.
    5. SSL certificate fees may be non-refundable after issuance, subject to the applicable provider's policies.

  10. Email Hosting

    1. Bayo Solutions may provide email hosting and related email services as part of selected hosting plans.
    2. Email services may not be used for spam, phishing, malware, fraudulent communications, unsolicited bulk email, or other abusive activities.
    3. Customers are responsible for securing their email accounts and maintaining strong passwords.
    4. Bayo Solutions may impose sending limits, rate limits, or temporary restrictions where necessary to protect email infrastructure and prevent abuse.
    5. If an email account is compromised and used for abusive activity, Bayo Solutions may temporarily restrict outbound email until the security issue has been resolved.

  11. Backup Services

    1. Customers are responsible for maintaining independent backups of important websites, applications, databases, emails, and other business data.
    2. Where backup services are included in a hosting plan, backup frequency, retention period, storage allocation, and restoration options are determined by the applicable service plan.
    3. Bayo Solutions will make reasonable efforts to maintain backups where backup services are included, but backups should not be considered the customer's sole method of data protection.
    4. Bayo Solutions is not responsible for data loss resulting from customer configuration, accidental deletion, security incidents, application failure, or circumstances outside our reasonable control where no applicable backup service or SLA covers such loss.

  12. Acceptable Use Policy

    1. Customers must not use Bayo Solutions services for illegal, fraudulent, abusive, or malicious activities.
    2. Prohibited activities include, but are not limited to, phishing, malware distribution, ransomware, hacking, unauthorized access, credential theft, fraud, spam, DDoS attacks, and unauthorized network attacks.
    3. Customers must not intentionally interfere with or compromise the security, availability, or performance of Bayo Solutions systems, networks, servers, or other customers' services.
    4. Customers must not perform unauthorized vulnerability scanning, penetration testing, port scanning, exploitation, or security testing against systems that they do not own or have explicit authorization to test.
    5. Cryptocurrency mining or exceptionally resource-intensive activities may require prior written authorization from Bayo Solutions.
    6. Customers must comply with all applicable laws, regulations, and third-party service policies.

  13. Payment and Billing

    1. Payment for domain registration, shared hosting, VPS hosting, dedicated servers, cloud services, SSL certificates, email hosting, and other services is due according to the invoice and selected billing cycle.
    2. Recurring services may be renewed according to the selected monthly, quarterly, semi-annual, annual, or other applicable billing cycle.
    3. Failure to pay an invoice by the due date may result in suspension of the affected service.
    4. Services may be permanently terminated if payment remains outstanding after the applicable suspension period or if otherwise required by the service agreement.
    5. All applicable taxes, domain registry fees, third-party fees, payment processing charges, and other applicable charges may be added to the service price.
    6. Service upgrades may require payment of the applicable price difference.
    7. Bayo Solutions reserves the right to change service pricing, provided that applicable prepaid services remain valid until the end of their prepaid period unless otherwise agreed or required by law.

  14. Refunds and Cancellations

    1. Refund eligibility depends on the service purchased and the applicable refund policy.
    2. Domain registration and renewal fees may be non-refundable after successful registration or renewal.
    3. Third-party services, licenses, SSL certificates, domain fees, and other external charges may be non-refundable where the applicable provider does not provide a refund.
    4. Customers must submit cancellation requests through the designated Bayo Solutions customer portal or support channel.
    5. Cancellation of one service does not automatically cancel other services associated with the customer's account.
    6. Outstanding invoices remain payable even if a service is later cancelled.

  15. Modifications to Terms

    1. Bayo Solutions reserves the right to modify these Terms from time to time.
    2. Updated Terms may be published on our website or customer portal.
    3. Where appropriate, material changes may be communicated to customers through email, the customer portal, or our website.
    4. Continued use of our services after the effective date of revised Terms constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

  16. Suspension or Termination

    1. Non-Payment: Failure to pay for services on time may result in suspension or termination of the affected service.
    2. Violation of Policies: Engaging in activities that violate these Terms or our Acceptable Use Policy, including but not limited to spam, phishing, malware, fraud, hosting illegal content, or other unlawful activities.
    3. Security Risks: Compromising the security of our network, servers, infrastructure, or other customers, including unauthorized access, DDoS attacks, malware, or other security threats.
    4. Resource Overuse: Excessive use of allocated CPU, RAM, storage, bandwidth, network, email, database, or other resources that negatively affects the service or other customers.
    5. Breach of Contract: Any material breach of these Terms, a Service Level Agreement, service agreement, quotation, or other applicable contractual requirement.
    6. Domain Expiration: The customer is responsible for renewing domain names before their expiration dates. Failure to renew may result in domain suspension, expiration, redemption, deletion, or loss of the domain according to the applicable registry and registrar policies.
    7. Fraud: Accounts or services suspected of fraudulent payment, identity fraud, chargeback abuse, or other fraudulent activity may be suspended or terminated.
    8. Legal Requirement: Bayo Solutions may suspend or terminate a service where required by applicable law, court order, government authority, registry, registrar, upstream provider, or other authorized entity.

  17. Notification Procedures

    1. Initial Notification: Where reasonably practical, Bayo Solutions may notify the customer by email, customer portal, support ticket, or other available communication method before suspending or terminating a service.
    2. Immediate Suspension: In cases involving severe security threats, active attacks, illegal activities, fraud, malware, or significant risk to our infrastructure or other customers, Bayo Solutions may suspend a service immediately without prior notice.
    3. Customer Responsibility: Customers are responsible for monitoring their account, invoices, service expiration dates, domain renewal dates, and notifications.
    4. Notification Delivery: Bayo Solutions may attempt to send notifications, but we do not guarantee successful delivery of every email or notification.

  18. Reinstatement and Termination

    1. Reinstatement Process: If a service has been suspended, the customer may contact Bayo Solutions support to discuss the reason for suspension and the steps required for reinstatement.
    2. Reinstatement may require payment of outstanding invoices, restoration fees, security remediation, removal of prohibited content, password changes, software updates, or other corrective actions.
    3. Permanent Termination: In cases where violations are severe, repeated, fraudulent, unlawful, or remain unresolved within the applicable period, the service or account may be permanently terminated.
    4. Following termination, customer data may be deleted after the applicable retention period. Customers are responsible for retrieving their data before termination where access is available.

  19. Customer Responsibilities

    1. Data Backup: Customers are responsible for maintaining regular independent backups of important websites, applications, databases, emails, and other data.
    2. Security: Customers are responsible for securing their accounts, servers, applications, passwords, databases, and other systems under their control.
    3. Compliance: Customers must comply with these Terms, our Acceptable Use Policy, and all applicable laws and regulations.
    4. Software Updates: Customers managing VPS, cloud, or dedicated servers are responsible for applying appropriate operating system, application, and security updates unless managed services have been purchased.
    5. Account Security: Customers must immediately notify Bayo Solutions if they believe their account, server, credentials, or services have been compromised.
    6. Renewals: Customers are responsible for timely renewal and payment of domains, hosting services, VPS services, dedicated servers, SSL certificates, and other recurring services.

  20. Service Availability and Maintenance

    1. Bayo Solutions makes reasonable efforts to provide reliable and stable services.
    2. Service availability may be affected by scheduled maintenance, emergency maintenance, hardware failures, network failures, upstream provider outages, security incidents, cyberattacks, natural disasters, or other circumstances outside our reasonable control.
    3. Where a Service Level Agreement (SLA) applies, service availability, maintenance, service credits, and other commitments will be governed by that SLA.
    4. Emergency maintenance may be performed without advance notice where necessary to protect infrastructure, customer data, or service availability.

  21. Third-Party Services

    1. Bayo Solutions may use third-party providers for domains, data centers, cloud infrastructure, payment processing, SSL certificates, DNS, email delivery, backups, software licenses, networking, and other services.
    2. Third-party services may have their own terms, policies, pricing, limitations, and availability requirements.
    3. Bayo Solutions is not responsible for service failures caused exclusively by third-party providers outside our reasonable control.

  22. Intellectual Property

    1. Bayo Solutions retains ownership of its trademarks, branding, website design, documentation, systems, software, and other intellectual property owned by Bayo Solutions.
    2. Customers retain ownership of their websites, files, databases, applications, and other customer content.
    3. By using our services, you grant Bayo Solutions the limited rights necessary to store, process, transmit, back up, and technically manage your content for the purpose of providing the services.

  23. Privacy and Customer Data

    1. Bayo Solutions may collect and process information necessary to provide, maintain, secure, bill, and support its services.
    2. Domain registration may require customer and registrant information to be submitted to applicable registrars, registries, or service providers.
    3. Customers are responsible for ensuring that their websites, applications, and services comply with applicable privacy and data protection requirements.
    4. Additional information about the handling of customer information may be provided in our Privacy Policy.

  24. Abuse, Security, and Copyright Complaints

    1. Bayo Solutions may investigate reports relating to spam, phishing, malware, fraud, security incidents, copyright infringement, or other prohibited activities.
    2. Customers must cooperate reasonably with security investigations involving their services.
    3. Where appropriate, Bayo Solutions may restrict, suspend, or terminate services associated with confirmed abuse or security threats.
    4. Abuse reports may be submitted through our designated abuse or support contact channels.

  25. Limitation of Liability

    1. No Liability for Suspension or Termination: To the maximum extent permitted by applicable law, Bayo Solutions shall not be liable for damages, losses, or costs resulting from suspension or termination of services performed in accordance with these Terms.
    2. Data Loss: Bayo Solutions shall not be responsible for data loss where the customer has failed to maintain appropriate backups or where no applicable backup service or SLA covers the loss.
    3. Third-Party Services: Bayo Solutions shall not be responsible for losses caused solely by failures of third-party infrastructure, registrars, data centers, payment providers, certificate authorities, or other external providers outside our reasonable control.
    4. Indirect Damages: To the maximum extent permitted by applicable law, Bayo Solutions shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, business opportunities, goodwill, or data.

  26. Indemnification

    1. You agree to indemnify and hold harmless Bayo Solutions, its employees, officers, contractors, and service providers from claims, liabilities, damages, costs, and expenses arising from your violation of these Terms, unlawful use of our services, customer content, infringement of third-party rights, or misuse of our infrastructure.

  27. Force Majeure

    1. Bayo Solutions shall not be responsible for failure or delay in providing services caused by circumstances beyond our reasonable control, including natural disasters, war, civil unrest, government actions, power failures, telecommunications failures, Internet outages, data center failures, cyberattacks, DDoS attacks, labor disputes, epidemics, or failures of third-party infrastructure.

  28. Governing Law and Disputes

    1. These Terms shall be interpreted in accordance with applicable laws and regulations governing Bayo Solutions ET and its services.
    2. Customers and Bayo Solutions should first attempt to resolve any dispute through good-faith communication and negotiation before pursuing formal legal remedies, where permitted by applicable law.

  29. Severability

    1. If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in effect to the maximum extent permitted by applicable law.

  30. Contact Information

    1. For inquiries, technical support, billing questions, or concerns regarding these Terms or our services, please contact us at [email protected] .
    2. For billing-related inquiries, please contact [email protected] .
    3. For abuse and security-related matters, please contact [email protected] .

  31. Affiliate Program

    1. If Bayo Solutions operates an affiliate or referral program, participation is subject to the applicable Affiliate Program Terms and Conditions.
    2. Affiliates must comply with our Terms of Service, applicable laws, advertising requirements, and ethical marketing guidelines.
    3. Bayo Solutions reserves the right to review, approve, suspend, or terminate affiliate accounts that violate applicable affiliate terms or engage in misleading, fraudulent, abusive, or unethical marketing practices.

  32. Acceptance of Terms

    1. By creating an account, purchasing a service, registering a domain, or using Bayo Solutions Cloud services, you acknowledge that you have read, understood, and agreed to these Terms of Service.